Dell PowerEdge 850 Uživatelský manuál

Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Running the System Diagnostics Troubl

l Use Category 5 or greater wiring and connectors. l Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft). For detaile

Back to Contents Page  Running the System Diagnostics Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide Using Server Administra

Click the testing option in the Main Menu window. Table3-1 provides a brief explanation of testing options. Table 3-1. SystemDiagnosticsTestingOp

Back to Contents Page  Troubleshooting Your System Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide Safety First—For You and Y

each PCI device for specific IRQ requirements. Table4-2 lists the IRQ assignments. Table 4-2.IRQAssignmentDefaults  Troubleshooting External Co

l Keyboard is not functioning properly.  Action  1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics&

l Device connected to the serial port is not operating properly.  Action  1. Turn off the system and any peripheral devices connected to the seria

2. Check the appropriate indicator on the NIC connector. See "NIC Indicators" in "Indicators, Messages, and Codes." l If the li

c. Unhook the right end of the bezel and pull the bezel away from the system. Figure 4-2. Installing and Removing the Optional Bezel  2. Turn

Troubleshooting a Wet System  Problem l Liquid spilled on the system. l Excessive humidity.  Action   1. Turn off the system and attached p

 5. Run the system board tests in the system diagnostics. See "Running the System Diagnostics." If the tests fail, see "Getting Hel

Back to Contents Page  Introduction Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Other Documents You May Need Your syst

 Problem l Systems management software issues a fan-related error message.  Action Ensure that none of the following conditions exist: l Ambient

2. Turn on the system and attached peripherals. If an error messages does not appear, go to step 12.  3. Enter the System Setup program and check t

4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.  5. Open the system. See "Opening the

 14. If possible, restore the files to the drive. If the problem persists, see "Getting Help." Troubleshooting SATA Hard Drives  Tro

  1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics.&quo

Troubleshooting Expansion Cards  Problem l Error message indicates a problem with an expansion card. l Expansion card performs incorrectly or no

 Action   1. Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagno

Back to Contents Page  Installing System Components Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide Cooling Shroud System

 Installing the Cooling Shroud  1. Insert the tab on the side of the cooling shroud and the release latch into the fan assembly. See Figure5-1. 

 13. To test the newly installed battery, see "Troubleshooting the System Battery" in "Troubleshooting Your System." Fan Assem

Back to Contents Page  Indicators, Messages, and Codes Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Front-Panel Indicator

 8. Close the system. See "Closing the System" in "Troubleshooting Your System." PCI Fan Module The PCI fan module provides

 1. Open the system. See "Opening the System" in "Troubleshooting Your System."  2. Disconnect the following power supply cab

  1. Open the system. See "Opening the System" in "Troubleshooting Your System."  2. Remove the expansion-card retainer adja

6. Replace the expansion-card retainer.  7. Close the system. See "Closing the System" in "Troubleshooting Your System." Ri

message stating that maximum memory has been exceeded, see "Indicators, Messages, and Codes" for more information. You can purchase memory u

 6. Repeat step 2 through step 5 of this procedure to install the remaining memory modules. See Table5-1 for valid memory configurations.  7. Cl

2. Remove the cooling shroud. See "Removing the Cooling Shroud."  3. Using a #2 Phillips screwdriver, loosen the four captive screws tha

 15. Rotate the release lever back down until it snaps into place, securing the processor cover.  16. Install the heat sink. a. Using a clea

Back to Contents Page  Installing Drives Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide Optical Drive SCSI Configuration

2. Rotate the drive downward until it snaps into place.  3. Connect the interposer card to the optical drive. Push the plungers into the captive

Table 2-2. Front-Panel Indicators, Buttons, and Connectors Back-Panel Features and Indicators Figure2-2 shows the controls, indicators, and conn

 2. If applicable, remove the optical drive. Remove the optical drive if you are removing hard drive 0. See "Removing the Optical Drive.&quo

 Installing a Hard Drive   1. Align the hard-drive mounting holes with the holes in the drive carrier.  2. Using a #2 Phillips screwdriver, i

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Back to Contents Page  Service-Only Parts Replacement Procedures Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide Recommended

 1. Align the control panel assembly's mounting holes with the chassis mounting holes. See Figure7-1.  2. Using a #2 Phillips screwdriver,

System Board The system board provides interface signal routing between the system board and the two SATA hard-drive bays, the optional CD drive, an

 Installing the System Board Assembly   1. Unpack the new system board assembly.  2. Align the system board tray so that the tabs on the chas

17. Close the system. See "Closing the System" in "Troubleshooting Your System." Back to Contents Page 

Back to Contents Page  Getting Help Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise T

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific c

SCSI Hard-Drive Indicator Codes If an optional SCSI RAID controller is installed in the system, two indicators on each of the hard-drive carriers

the system diagnostics.  4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diske

determining which codes to use, contact a local or an international operator.  Country (City) International Access Code Country Code City Code Depart

Country Code: 673 Customer Service (Penang, Malaysia) 6046334949 Transaction Sales (Penang, Malaysia) 6046334955 Canada (North York, Ontario) Inte

Switchboard (Home/Small Business) 32875000 Switchboard Fax (Home/Small Business) 32875001 Dominica General Support toll-free:1-866-278-6821 Dominic

Medium Business Division 34160912 Home and Small Business Division 29693105 India Technical Support 1600338045 Sales (Large Corporate Accounts) 16

Latin America Customer Service (Austin, Texas, U.S.A.) 512728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512728-3883

International Access Code: 00 Country Code: 47 Relational Customer Care 67117575 Home/Small Business Customer Care 23162298 Switchboard 67116800 Fax

Customer Care 902115236 Switchboard 917229200 Fax 917229583 Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code:

Back to Contents Page  U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1 (1-877-335-5638) Employee Purchase Program (EPP) Custome

Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can prov

System Messages System messages appear on the screen during system boot to notify you of a possible problem with the system. Table2-7 lists the sys

or optical drive interface cable, or loose power cable. "Troubleshooting an Optical Drive" in "Troubleshooting Your System." Disk

System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the pr

If a beep code is emitted, write down the series of beeps and then look it up in Table2-8. If you are unable to resolve the problem by looking up the

Back to Contents Page  Jumpers, Switches, and Connectors Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Jumpers—A General E

Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record

Back to Contents Page  Finding Software Solutions Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Before You Begin Troubl

Back to Contents Page  IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access

Back to Contents Page  Running the System Diagnostics Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Using Server Administr

Click the testing option in the Main Menu window. Table4-1 provides a brief explanation of testing options. Table 4-1. SystemDiagnosticsTestingOp

Back to Contents Page  Troubleshooting Your System Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Safety First—For You and

any of the procedures, see "Troubleshooting External Connections."  Troubleshooting External Connections Loose or improperly connected cabl

 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." I

Troubleshooting a USB Device  Problem l System message indicates a problem with a USB device. l Device connected to a USB port is not operating p

 Action  1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics.&

Table A-1.SystemBoardJumperSettings System Board Connectors See FigureA-3 and TableA-2 for the location and description of the system boar

Removing the Cover To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.   1. Turn off the system an

The system board holds the system's control circuitry and other electronic components. The processor and memory are installed directly on the s

Troubleshooting a Damaged System  Problem l System was dropped or damaged.  Action   1. Open the system. See "Opening the System."

 Problem l No power to the system. l Power indicator on the front panel does not light.  Action  1. Run the appropriate online diagnostics test

Troubleshooting System Memory  Problem l Faulty memory module. l Faulty system board. l System status indicator is amber. l System beep code

 3. Ensure that the memory modules are populated correctly. See "General Memory Module Installation Guidelines" in "Installing System

 14. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.  15. Run the appropriate online diagnostic

l Missing or corrupted tape-backup software or tape-drive device driver. l Defective SCSI controller card.  Action   1. Run the System Setup pr

For information about testing the controller, see the controller's documentation. If the tests fail, continue to the next step.  3. If the SCSI

Action  1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics.&qu

Table A-2.SystemBoardConnectors SCSI Backplane Connectors See FigureA-4 for the location and description of the connectors on the back of th

l Faulty hard drive. l Damaged or improperly connected hard-drive cables.  Action   1. Run the appropriate online diagnostic test. See "Us

 5. Open the system. See "Opening the System."  6. Ensure that the hard-drive interface cable is properly connected to the drive and t

Action   1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics.&

 5. Close the system. See "Closing the System."  6. Reconnect the system to the electrical outlet, and turn on the system and attached

Back to Contents Page  Installing System Components Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Cooling Shroud System

 Installing the Cooling Shroud  1. Ensure that no tools or loose parts are left inside the system.  2. Align the anchor tabs on the cooling sh

 6. Compress the two release tabs on the top of the fan assembly and lift the fan assembly away from the system. See Figure6-3. Figure 6-3. Rem

  1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.  2. Remove the bezel. See &q

Power Supply  Removing the Power Supply   1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

 3. Install the cooling shroud. See "Installing the Cooling Shroud."  4. Connect the DC power cables to the following components: l

Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in d

 5. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."  6. Remove the filler bracket from the expa

7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.

 8. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket.

 9. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."  10. Stand the system upright.  11. I

 7. Press down on the processor socket release lever, then pull the release lever upward to the fully open position. See Figure6-10.  8. Open

4. Set the processor lightly in the socket and ensure that the processor is level in the socket. When the processor is positioned correctly, press it

See "Installing an Expansion Card" for information on installing the card.  6. Connect the cable from the RAC card to connector RAC_CONN o

 10. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  11. Reconnect the system to its elect

Back to Contents Page  Installing Drives Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Connecting Drives Front-Panel Dr

Front-Panel Drive Inserts To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Addition

Back to Contents Page  I/O Connectors Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Serial Connector Parallel Connector

 4. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Diskette Drive  Removing a Disket

5.25-Inch Drives An optical drive is standard in the first external drive bay. An additional IDE or SCSI tape backup device can be installed in th

 10. If a controller card was supplied with the drive, install the controller card in expansion slot 3, 4, or 5. See "Installing an Expansion

 17. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  18. Reconnect the system to its electr

7. Remove the hard-drive bay. See Figure7-5 and Figure7-6. a. Loosen the four screws that secure the drive bay to the system. b. Slide the har

Installing a Cabled Hard Drive  1. Unpack the drive (and controller card, if applicable), and prepare the drive for installation. For instructions,

Figure 7-9. Cabling Four SCSI Hard Drives to the SCSI Controller Card  6. Ensure that all cables are firmly connected and arranged so that they wi

 Removing a Front-Access SCSI Hard Drive (Non-Hot-Plug)  1. Turn off the system, including any attached peripherals, and disconnect the system fro

 6. Install the bezel. See "Installing the Bezel" in "Troubleshooting Your System."  7. Reconnect the system to its electri

 3. Insert the hard-drive carrier into the drive bay. See Figure7-11.  4. Close the hard-drive carrier handle to lock it in place.  5. Insta

Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1. When you add an expansion card containing a ser

 11. Connect the power cable connector P3 to the power connector on the SCSI backplane. See Figure7-13.  12. Connect the baseboard management

Back to Contents Page  Getting Help Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Technical Assistance Dell Enterprise

support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service [email protected] [email protected] (Asian/Pacific c

the system diagnostics.  4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diske

Country (City) International Access Code Country Code City Code Toll-Free Numbers Anguilla General Support toll-free:800-335-0031 Antigua and Barbuda

011 Customer Care (Home Sales/Small Business) toll-free:1-800-847-4096 Customer Care (med./large business, government) toll-free:1-800-326-9463 Tech

International Access Code: 990 Country Code: 358 City Code: 9 E-mail: http://support.euro.dell.com/fi/fi/emaildell/  Technical Support 0925331360

City Code: 1 Home User Customer Care 012044014 Small Business Customer Care 012044014 U.K. Customer Care (dial within U.K. only) 08709060010 Cor

Customer Care (Brussels, Belgium) 024819119 Fax (Brussels, Belgium) 024819299 Switchboard (Brussels, Belgium) 024819100 Macao Country Code: 8

Reception Desk Fax 5795998 Switchboard 5795999 Portugal International Access Code: 00 Country Code: 351   Website: support.euro.dell.com  E

PS/2-Compatible Keyboard and Mouse Connectors The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. FigureB-4 il

International Access Code: 00 Country Code: 41 City Code: 22 E-mail: [email protected]  E-mail for French-speaking HSB and Corpor

Back to Contents Page  Dell Sales toll-free:1-800-289-3355 or toll-free:1-800-879-3355 Dell Outlet Store (Dell refurbished computers) toll-free:1-

Back to Contents Page Dell™PowerEdge™800SystemsInstallationandTroubleshootingGuide Notes, Notices, and Cautions Abbreviations and Acronyms

Back to Contents Page  Jumpers, Switches, and Connectors Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide Jumpers—A General Ex

System Board Connectors See FigureA-3 and TableA-2 for the location and description of the system board connectors. Figure A-3. System Board Con

Figure A-5. PCI-X/PCIe Riser Card Connectors Disabling a Forgotten Password The system's software security features include a system passw

Back to Contents Page  I/O Connectors Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide I/O Connectors Serial Connector P

The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same des

Figure B-5. Video Connector Pin Numbers Table B-4. Video Connector Pin Assignments USB Connector The system's USB connector supports USB-co

Table B-6. NIC Connector Pin Assignments Embedded Remote Access Ethernet Connector The system's optional embedded remote access (ERA) circui

USB Connectors The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-com

Back to Contents Page  Introduction Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide Other Information You May Need Your sys

Back to Contents Page  Indicators, Messages, and Codes Dell™PowerEdge™850SystemsInstallationandTroubleshootingGuide Front-Panel Features

Back-Panel Features Figure2-2 shows the back-panel features of the system. Figure 2-2. Back-Panel Features NIC Indicators Figure 2-3. NIC In

Table 2-2. NIC Indicators System Messages System messages appear on the screen to notify you of a possible problem with the system. Table2-3 lis

Error 8602: Auxiliary device failure. Verify that mouse and keyboard are securely attached to correct connectors. Loose or improperly connected mouse

Diagnostics Indicator Codes The four diagnostics indicators on the system front panel display error codes during system startup. Table2-4 lists the

Table 2-4.DiagnosticIndicatorCodes  Code  Causes  Corrective Action Possible processor failure. See "Troubleshooting the Microprocessor&q

System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the pr

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a dis