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DellPrecision™WorkStation420SystemsUser'sGuide
Models WCP and WCM
Notes, Notices, and Cautions
Throughout this guide, there may be blocks of text printed in bold type or in italic type. These blocks are notes, notices, and cautions, and they are
used as follows:
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
Information in this document is subject to change without notice.
©19992001 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, Dell Precision, OptiPlex, Dell OpenManage, Dimension, Latitude, and DellWare are trademarks of Dell Computer Corporation; Microsoft,
Windows, MS-DOS, and WindowsNT are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks and Intel386, MMX, and Streaming are
trademarks of Intel Corporation; 3Com is a registered trademark of 3Com Corporation; IBM and OS/2 are registered trademarks of International Business Machines
Corporation; NetWare is a registered trademark of Novell, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation
disclaims any proprietary interest in trademarks and trade names other than its own.
Initial release: 20 Sep 1999
Last revised: 6 Apr 2001
Introduction
System Setup
Using the Network Interface Controller
Using the Integrated Audio Controller
Using the Integrated SCSI Controllers
Working Inside Your Computer
Installing System Board Options
Installing Diskette, LS-120 SuperDisk, Tape, and CD-ROM Drives
Installing Hard-Disk Drives
Technical Specifications
Hardware Configuration Features
Troubleshooting
Glossary
NOTE: You can obtain the latest version of this document from the Dell support Web site at http://support.dell.com.
NOTE: A NOTE indicates important information that helps you make better use of your system.
CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate
injury.
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Strany 1 - Notes, Notices, and Cautions

DellPrecision™WorkStation420SystemsUser'sGuide Models WCP and WCM Notes, Notices, and Cautions Throughout this guide, there may be blocks o

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Figure 3 shows the card extension that may occupy PCI slots 1 and 2. The following is a list of valid expansion-card combinations: l One AGP card and

Strany 3 - Adjusting Volume

Figure 2. Mini Tower Chassis Front Panel  Back Panel The computer's back panel contains various ports and connectors for attaching external devi

Strany 4 - Installing Audio Drivers

chassis) for attaching commercially available theft-deterrent devices. Security cables for personal computers usually include a segment of galvanized

Strany 5 - Basic Checks

Back to Contents Page MessagesandCodes:DellPrecision™WorkStation420SystemsUser'sGuide Overview Your application programs, operating syst

Strany 6 - System Setup

Alert! Previous system fan failure.System fan failed or was blocked during the previous operating session.Ensure that an operational system fan is ins

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faulty or improperly seated.Diskette drive 0 seek failure Diskette drive 1 seek failureA cable may be loose, or the system configuration information

Strany 8

may be corrupted.information. If the message persists, reinstall your operating system. See the documentation that came with your operating system.No

Strany 9 - Expansion Cards

 System Beep Codes When errors occur during a boot routine that cannot be reported on the monitor, your computer may emit a series of beeps that iden

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 Warning Messages A warning message alerts you to a possible problem and asks you to do something before execution continues. For example, before you

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a single beep that signifies the start of normal operation. If the system fails to emit the single beep or appears to stop responding during POST, a s

Strany 12 - Adding Memory

 Simple Network Management Protocol (SNMP) Platform Event Traps Your system can generate several SNMP platform event trap (PET) messages that are sen

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4. Insert the expansion card into the expansion-card connector. If the expansion card is full-length, insert the front end of the card into the corres

Strany 14 - Microprocessor Upgrades

Back to Contents Page UsingtheNetworkInterfaceController:DellPrecision™WorkStation420SystemsUser's Guide Overview This section describe

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Connecting to a Network To connect your system to and configure it for use on an Ethernet network, perform the following steps: 1. Connect the networ

Strany 16 - Replacing the System Battery

Temporary file. Delete before release. Using the Integrated Audio Controller: Dell Precision WorkStation 420 Systems User's Guide Basic Checks: D

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Back to Contents Page UsingtheIntegratedSCSIControllers:DellPrecision™WorkStation420SystemsUser's Guide Overview This section provides

Strany 18 - International Dialing Codes

Figure 2. Internal Drive Bays (Mini Tower Chassis) See "Installing SCSI Devices" for detailed information about installing drives in the ext

Strany 19 - Americas Contact Numbers

Back to Contents Page SystemSetupOptions:DellPrecision™WorkStation420SystemsUser'sGuide AC Power Recovery AC Power Recovery determines w

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to boot from the next device in the boot sequence list. Hard-Disk Drive Selecting Hard-Disk Drive causes the system to attempt to boot first from the

Strany 21 - Europe Contact Numbers

Integrated Devices Integrated Devices configures the following devices integrated with the system board: l Sound l Network Interface Controller l M

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Mode You can set this option to PS/2 (the default) , EPP, ECP, AT, or Off to disable the port. Set this option according to the type of peripheral dev

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to 84-key keyboards). When Num Lock mode is activated, the rightmost bank of keys on your keyboard provides the mathematical and numeric functions sho

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2. If you have a mini tower chassis, remove the AGP card brace according to the instructions in "Removing and Replacing the AGP Card Brace (Mini

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Primary Video Controller Primary Video Controller determines whether the system looks for a video card in a PCI slot during the boot routine. When Aut

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System Security configures the following password and chassis intrusion options: l System Password l Password Status l Setup Password l Chassis In

Strany 27 - Before You Start Testing

select Reset, and then choose Enabled, Enabled-Silent, or Disabled. CPU Serial Number CPU Serial Number determines whether the microprocessor serial n

Strany 28 - Advanced Testing

Back to Contents Page SoftwareChecks:DellPrecision™WorkStation420SystemsUser'sGuide Overview Because most computers have several applicat

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Program Conflicts Some programs may leave portions of their setup information behind, even though you have exited from them. As a result, other progra

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Back to Contents Page Technical Specifications:DellPrecision™WorkStation420SystemsUser'sGuide MicroprocessorGraphics and VideoSystem Infor

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Mini tower chassis five PCI expansion-card connectorsPCI expansion-card connector size120 pinsPCI expansion-card connector data width (maximum)32 bits

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Primary EIDE hard-disk drive 40-pin connectorSecondary EIDE hard-disk drive 40-pin connectorDiskette drive 34-pin connectorRemote Wake Up 3-pin connec

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Back to Contents Page Physical Desktop chassis:Height 16.5 centimeters (cm) (6.5 inches)Width 44.2 cm (17.4 inches)Depth 45 cm (17.7 inches)Weight 10.

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Back to Contents Page SystemSetup:DellPrecision™WorkStation420SystemsUser'sGuide Back to Contents Page Using System SetupSystem Setup Opt

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To upgrade memory, perform the following steps. NOTICE: See "Protecting Against Electrostatic Discharge" in your System Information Guide.

Strany 36 - Troubleshooting the Mouse

Back to Contents Page UsingSystemSetup:DellPrecision™WorkStation420SystemsUser'sGuide Overview Each time you turn on your computer syste

Strany 37 - Troubleshooting I/O Ports

Fields next to the options contain settings or values. You can change those values that appear bright on the screen. Options or values that you cannot

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password have full use of the system. When System Password is set to Enabled, the computer system prompts you for the system password just after the s

Strany 39 - Contacting Dell

If a wrong or incomplete system password is entered, the following message appears on the screen: ** Incorrect password. ** Enter password: If an inc

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After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you

Strany 41

9. Assign a new system password and/or setup password. 10. Reset the chassis intrusion detector. Back to Contents Page

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Back to Contents Page Troubleshooting:DellPrecision™WorkStation420SystemsUser'sGuide Back to Contents Page   Basic ChecksExternal Compon

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Removing a RIMM To remove a RIMM, press the securing clips outward simultaneously until the RIMM disengages from the socket (see Figure 8). It should

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1. Remove the computer cover according to the instructions in "Removing the Computer Cover (Desktop Chassis)" or "Removing the Computer

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12. If you installed a second processor and your system is running Microsoft Windows NT 4.0, reinstall the operating system. See your Windows NT docu

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you may damage the system board by prying off the socket or by breaking circuit traces on the system board. Pry the battery out of its socket with you

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Back to Contents Page ContactingDell:DellPrecision™WorkStation420SystemsUser'sGuide Overview When you need to contact Dell, use the telep

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Americas Contact Numbers Germany (Langen) 00 49 6103 Hong Kong 001 852 Not required Ireland (Cherrywood) 16 353 1 Italy (Milan) 00 39 0

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Back to Contents Page UsingtheIntegratedAudioController:DellPrecision™WorkStation420SystemsUser's Guide Overview This section describes

Strany 50

Chile call the U.S.A. for sales, customer, and technical assistance Latin America NOTE: Customers in Latin America call the U.S.A. for sales, custome

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Europe Contact Numbers Country (City) Department Name or Service Area Code Local Number or Toll-Free Number Austria (Vienna) NOTE: Customers in Au

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(Paris/Montpellier)     Technical Support 0825 387 270 CustomerCare 0825 823 833 Fax 0825 004 701 Switchboard 0825 004 700 Switchboard (

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Web site: http://support.euro.dell.com  E-mail:[email protected] Luxembourg NOTE: Customers in Luxembourg call Belgium for sales, custome

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(Madrid)     Technical Support  902 100 130 Customer Care  902 118 540 Switchboard  902 118 541 Fax  902 118 539Web site: http://sup

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Asia and Other Regions Contact Numbers Country (City) Department Name or Service Area Code Local Number or Toll-Free Number Australia (Sydney) Hom

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Back to Contents Page (Seoul) Sales  toll free: 080-200-3777 Customer Service (Penang, Malaysia)  604-633-4949 Customer Service (Seoul, Korea)2

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Back to Contents Page Diagnostics:DellPrecision™WorkStation420SystemUser'sGuide Overview If you experience a problem with your computer, r

Strany 58

5. Insert the Dell ResourceCD into the CD-ROM drive. 6. Press <Alt><b> to exit system setup and save the change. The computer reboots an

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Information in the Advanced Testing screen is presented as follows: l Device Groups — Lists the diagnostic test groups in the order they run if you

Strany 60

Microphones Your computer system supports most nondynamic monaural microphones for personal computers. You can purchase a microphone separately from D

Strany 61

Back to Contents Page Installing Diskette, LS-120 SuperDisk, Tape, and CD-ROMDrives:DellPrecision™WorkStation 420 Systems User's Guide Instal

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of the bracket should be flush with the front of the drive (see Figure 2 ). Figure 2. Attaching the Drive Bracket to the New Drive To further ensure p

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10. For an EIDE device, connect the other end of the interface cable to the interface connector labeled "IDE2" on the system board.For a dis

Strany 64 - Installing SCSI Devices

Squeeze the metal tabs that extend from each side of the drive bracket toward each other, and pull the bracket out of the bay (see Figure 5). Figure 5

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7. Connect a DC power cable to the power input connector on the back of the drive (see Figure 8). 8. Connect the appropriate interface cable to the i

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Back to Contents Page

Strany 67 - Jumpers

Back to Contents Page ExternalComponents:DellPrecision™WorkStation420SystemsUser'sGuide Overview This section provides troubleshooting pr

Strany 68 - System Board Labels

This procedure determines what kind of mouse problem you have. If a system error message indicates a mouse problem when you start the computer system

Strany 69 - I/O Ports and Connectors

3. Run the parallel printer's self-test. If the test fails, the printer is faulty. If the problem still is not resolved, the system board may be

Strany 70

Back to Contents Page GettingHelp:DellPrecision™WorkStation420SystemsUser'sGuide Back to Contents Page Help OverviewContacting Dell

Strany 71

1. Start the Audio Mixer utility located in the Audio Control program folder. 2. Adjust the slide controls labeled "Master" to adjust the v

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Back to Contents Page Glossary:DellPrecision™WorkStation420SystemsUser'sGuide A •B •C •D •E •F •G •H •I •J •K •L •M •N •O •

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A copy of a program or data file. As a precaution, you should back up your computer's hard-disk drive on a regular basis. Before making a change

Strany 74 - Interrupt Assignments

byte Eight contiguous bits of information; the basic data unit used by your computer. C C Celsius C-RIMM continuity Rambus inline memory module. Rambu

Strany 75 - Memory Allocations

cpi characters per inch CPU central processing unit. See also microprocessor. cursor A marker, such as a block, an underscore, or a pointer, that repr

Strany 76

Desktop Management Interface. DMI enables the management of your computer system's software and hardware. DMI collects information about the syst

Strany 77 - Help Tools

EMC Electromagnetic Compatibility EMI electromagnetic interference EMM expandedmemorymanager.Autilitythatusesextendedmemorytoemulateexpande

Strany 78 - Problems With Your Order

ft foot/feet FTP File Transfer Protocol G g gram(s) G gravities GB gigabyte(s). A gigabyte equals 1,024 megabytes or 1,073,741,824 bytes. graphics cop

Strany 79 - Before You Call

ICES Interface-Causing Equipment Standard (in Canada) ICU ISA Configuration Utility I/O input/output. The keyboard is an input device and a printer is

Strany 80

Kbit(s) kilobit(s), 1,024 bits. Kbps kilobit(s) per second key combination A command requiring that you press multiple keys at the same time. For exam

Strany 81 - Before You Begin

MB/sec megabytes per second MBA Managed PC Boot Agent. MBA is a package of multiprotocol preboot firmware and software tools that enables the network

Strany 82

Back to Contents Page BasicChecks:DellPrecision™WorkStation420SystemsUser'sGuide Overview IfyourDell™computersystemisnotworkingas

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MS-DOS® Microsoft Disk Operating System MTBF mean time between failures multifrequency monitor A monitor that supports several video standards. A mult

Strany 84

A value or option that you specify to a program. A parameter is sometimes called a switch or an argument. partition You can divide a hard-disk drive i

Strany 85

R RAID redundant arrays of independent disks RAM random-access memory. The computer's primary temporary storage area for program instructions an

Strany 86 - Inside Your Computer

synchronous dynamic random-access memory. SDRAM is a memory technology that improves the performance of your system's memory subsystem by reducin

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system board As the main circuit board, the system board usually contains most of your computer's integral components, such as: l Microprocessor

Strany 88

without starting any TSR programs. U UL Underwriters Laboratories UMB upper memory blocks. upper memory area The384KBofRAMlocatedbetween640KB

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accelerator, to your computer. A VGA feature connector can also be called a VGA pass-through connector. video adapter The logical circuitry that prov

Strany 90

watt-hour(s) win.ini file A start-up file for the Windows operating system. When you start Windows, it consults the win.ini file to determine a variet

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  

Strany 92 - Troubleshooting the Battery

Back to Contents Page Installing Hard-DiskDrives:DellPrecision™WorkStation420SystemsUser'sGuide Overview You can install two 1.6-inch-hig

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6. If the problem is resolved, you have corrected a faulty connection. 7. If your monitor is not operating properly, see "Troubleshooting the M

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5. Slide the drive into the chosen bay of the bracket, oriented so that the connectors on the back of the drive will face the back of the chassis when

Strany 95 - Troubleshooting Drives

8. Connect a DC power cable to the power input connector on the back of the drive (see Figure 4). Check all connectors to be certain that they are pro

Strany 96 - System Features

13. Enter System Setup, and update Primary Drive 0 or Primary Drive 1. After you update the System Setup settings, reboot the system. 14. Partition an

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7. Reinstall the hard-disk drive bracket in the chassis (see Figure 7). a. Insert the bracket into the chassis by inserting the hooks in the slots on

Strany 98

10. If it is not already connected, connect the other end of the EIDE cable to the primary EIDE connector (labeled IDE1) on the system board. NOTICE:

Strany 99 - Front Panel

SCSI devices installed by Dell are configured correctly during the manufacturing process. You do not need to set the SCSI ID for these SCSI devices. I

Strany 100 - Back Panel

of the SCSI device. Connect the other end of the power cable into a standard electrical wall outlet. Check all other cable connections. Fold all inte

Strany 101 - Getting Help

Back to Contents Page HardwareConfigurationFeatures:DellPrecision™WorkStation420SystemsUser'sGuide Overview This section provides specif

Strany 102 - System Messages

Table 1. System Board Jumpers Settings System Board Labels Table 2 lists the labels for connectors and sockets on your system board and control panel

Strany 103

I/O Ports and Connectors The I/O ports and connectors on the back panel of your computer are the gateways through which your computer system communica

Strany 104

You can easily correct certain system problems by verifying the correct settings in System Setup. When you boot your system, your system checks the sy

Strany 105

Port designations are used, for example, in software installation procedures that include a step in which you identify the port to which your printer

Strany 106 - System Beep Codes

External SCSI Connector The 68-pin external small computer system interface (SCSI) connector on the system back panel supports external Ultra SCSI dev

Strany 107 - Diagnostic LEDs

Keyboard and Mouse Connectors Overview Your system uses a Personal System/2 (PS/2)-style keyboard and supports a PS/2-compatible mouse. Cables from bo

Strany 108

Table 7. Pin Assignments and Interface Signals for the Mouse Connector Video Connector For information on your video connector, see the manufacturer&a

Strany 109

Microphone Jack You can use the microphone jack (see Figure 11) to attach a nondynamic monaural microphone for personal computers. Connect the audio c

Strany 110 - User's Guide

Memory Allocations Programs operating under MS-DOS®(real-mode operation) can address only 1 megabyte (MB) (1024 kilobytes [KB]) of system memory. Thi

Strany 111 - Reinstalling the NIC Drivers

Back to Contents Page 000F0000-000FFFFFSystem BIOS00100000-0010FFEFHigh memory area0010FFF0-3FFFFFFFExtended memory40000000-FFF7FFFFReservedFFF80000-F

Strany 112

Back to Contents Page HelpOverview:DellPrecision™WorkStation420SystemsUser'sGuide Technical Assistance If you need assistance with a tech

Strany 113

http://www.euro.dell.com (for Europe only) l Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail add

Strany 114 - Reinstalling SCSI Drivers

Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit Dell's W

Strany 115 - Boot Sequence

Back to Contents Page InstallingSystemBoardOptions:DellPrecision™WorkStation420SystemsUser'sGuide Overview This section describes how t

Strany 116 - CPU Information

Back to Contents Page  Refer to your operating system documentation to determine the contents of the system’s start-up files. If the computer is con

Strany 117 - Integrated Devices

Back to Contents Page WorkingInsideYourComputer:DellPrecision™WorkStation420SystemsUser'sGuide Overview Your Dell Precision WorkStation

Strany 118 - Keyboard NumLock

Removing the Computer Cover (Desktop Chassis) 1. Turn off your computer and peripherals, and make sure that you unplug the computer from its electrica

Strany 119 - PCI IRQ Assignment

6. If you are using a padlock to secure your system, reinstall the padlock. 7. Reset the chassis intrusion detector by entering the System Setup prog

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Figure 5. Removing the Computer Cover (Mini Tower Chassis) Removing and Replacing the Front Bezel (Mini Tower Chassis Only) To access some drive bays

Strany 121

To replace the computer cover, perform the following steps: 1. Check all cable connections, especially those that might have come loose during your w

Strany 122 - ZIP Floppy Support

3. Slide the brace toward the front of the system until it disengages from the slot in the card guide; then rotate the brace up and lift it away from

Strany 123 - Input Errors

Figure 11 shows a desktop chassis computer with its cover removed. Refer to this illustration to locate interior features and components of the deskto

Strany 124 - Memory Address Conflicts

To access some components on the system board, you may have to rotate the system power supply out of the way. To rotate the power supply, perform the

Strany 125 - Expansion Bus

 To return the power supply to its original position, perform the following steps. 1. Rotate the power supply to its original position and hold it t

Strany 126 - Ports and Connectors

Expansion Cards The system contains five 32-bit PCI expansion slots (one shared with the RAID slot) and one 32-bit AGP Pro50 (4X) slot (desktop chassi

Strany 127 - Controls and Indicators

Back to Contents Page InternalComponents:DellPrecision™WorkStation420SystemsUser'sGuide Overview This section provides troubleshooting pr

Strany 128 - Environmental

Safety First—For You and Your Computer The procedures in this section require that you remove the cover and work inside your computer. While working i

Strany 129 - System Setup Options

9. Replace the computer cover and reconnect the system to an electrical outlet. Also, reconnect any telephone or telecommunication lines to the compu

Strany 130 - System Setup Screen

Troubleshooting Expansion Cards If an error message indicates an expansion-card problem or if an expansion card seems to perform incorrectly or not at

Strany 131 - System Setup Navigation Keys

If the Dell Diagnostics identifies a faulty RIMM, replace that RIMM. If the Dell Diagnostics determines that the system board is faulty, or if the Del

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1. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets. Also, disconnect any

Strany 133

Back to Contents Page Introduction:DellPrecision™WorkStation420SystemsUser'sGuide Overview Dell Precision WorkStation 420 systems are high

Strany 134

can be connected and disconnected while the system is running. USB functionality requires an operating system that supports USB, such as Windows 98. W

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l Dell Diagnostics for evaluating the computer's components and devices. l Network device drivers for several network operating systems. These d

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l Windows 98 CD from Dell l Dell Precision ResourceCD l SCSI boot diskette See the Dell Microsoft Windows 98 Setup Guide for general installation i

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