Dell 7500 Uživatelský manuál

Dell™ Inspiron™ 7500 SystemREFERENCE AND TROUBLESHOOTING GUIDEBE DIRECTwww.dell.com™™

xiiWarranty and Return Policy InformationDell Computer Corporation (“Dell”) manufactures its hardware products from parts and components that are new

5-8 Dell Inspiron 7500 System Reference and Troubleshooting GuideTable 5-1. International Dialing CodesCountry (City)InternationalAccess Code Country

support.dell.com Getting Help 5-9Sweden (Upplands Vasby) 009 46 8Switzerland (Geneva) 00 41 22Taiwan 002 886 —Thailand 001 66 —U.K. (Bracknell) 010 44

5-10 Dell Inspiron 7500 System Reference and Troubleshooting GuideBruneiNOTE: Customers in Brunei call Malay-sia for sales, customer, and tech-nical a

support.dell.com Getting Help 5-11Czech Republic(Prague)Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . .

5-12 Dell Inspiron 7500 System Reference and Troubleshooting GuideGermany(Langen)Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 0610

support.dell.com Getting Help 5-13Italy(Milan)Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2. . . . . . . . . . . . . . 5

5-14 Dell Inspiron 7500 System Reference and Troubleshooting GuideLuxembourgNOTE: Customers in Luxembourg call Belgium for sales, customer, and techni

support.dell.com Getting Help 5-15Netherlands(Amsterdam)Customer Technical Support . . . . . . . . . . . . . . . . .020. . . . . . . . . . . . . . .

5-16 Dell Inspiron 7500 System Reference and Troubleshooting GuideSingapore(Singapore)NOTE: Customers in Singapore call Malaysia for cus-tomer assista

support.dell.com Getting Help 5-17Sweden(Upplands Vasby)Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . .

xiiiTypographical ConventionsThe following list defines (where appropriate) and illustrates typographical conventions used as visual cues for specific

5-18 Dell Inspiron 7500 System Reference and Troubleshooting GuideU.S.A.(Austin, Texas)Automated Order-Status System. . . . . . . . . . . . . . . . .

support.dell.com Technical Specifications A-1APPENDIX ATechnical SpecificationsThe most complete specifications for your computer are available on Del

A-2 Dell Inspiron 7500 System Reference and Troubleshooting GuidePC CardPCI controller. . . . . . . . . . . . . . . Texas Instruments PCI 1225 CardBus

support.dell.com Technical Specifications A-3Integrated AudioAudio type . . . . . . . . . . . . . . . . .Sound Blaster Pro-compatible voice and music

A-4 Dell Inspiron 7500 System Reference and Troubleshooting GuideKeyboardNumber of keys. . . . . . . . . . . . . 87 (U.S. and Canada); 88 (Europe); 88

support.dell.com Technical Specifications A-5Battery (continued)Charge time (approximate):1Computer on . . . . . . . . . . .3 hoursComputer off . . .

A-6 Dell Inspiron 7500 System Reference and Troubleshooting GuideEnvironmental (Computer)Temperature:Operating. . . . . . . . . . . . . . 5° to 35°C (

support.dell.com Using the Setup Program B-1APPENDIX BUsing the Setup ProgramThis appendix describes the Setup program, which you can use to configure

B-2 Dell Inspiron 7500 System Reference and Troubleshooting GuideAccessing the Setup Program NOTICE: To avoid data loss, exit any application programs

support.dell.com Using the Setup Program B-3Table B-1. Main Menu OptionsOption FunctionSystem Time Resets the time on the computer’s internal clock.S

xiv• Screen text is text that appears on the screen of your display or external monitor. It can be a system message, for example, or it can be text th

B-4 Dell Inspiron 7500 System Reference and Troubleshooting GuideSystem Devices MenuSee Figure B-2 and Table B-2 for an explanation of the options and

support.dell.com Using the Setup Program B-5Table B-2. System Devices Menu OptionsOption FunctionIDE Controller Configures the integrated local-bus I

B-6 Dell Inspiron 7500 System Reference and Troubleshooting GuideParallel Port Controls whether the computer’s parallel port acts as an AT-compatible

support.dell.com Using the Setup Program B-7Security MenuSee Figure B-3 and Table B-3 for an explanation of the options and settings for the Security

B-8 Dell Inspiron 7500 System Reference and Troubleshooting GuidePower MenuSee Figure B-4 an d Table B-4 for an explanation of the options and setting

support.dell.com Using the Setup Program B-9Table B-4. Power Menu OptionsOption FunctionPower Manage-ment ModeDisabled (default) turns off power mana

B-10 Dell Inspiron 7500 System Reference and Troubleshooting GuideResume on Modem RingSetting this option to Enabled tells the computer to resume norm

support.dell.com Using the Setup Program B-11Boot Menu See Figure B-5 and Table B-5 for an explanation of the options and settings for the Boot menu.

B-12 Dell Inspiron 7500 System Reference and Troubleshooting GuideExit MenuTo exit the Setup program from the Exit menu, press the up- or down-arrow k

support.dell.com Using the Setup Program B-13Table B-6. Exit Menu OptionsOption FunctionExit Saving ChangesSaves any changes you have made and exits

xvContentsChapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1Hardware Features . . . . . . . . . . . . . . .

B-14 Dell Inspiron 7500 System Reference and Troubleshooting Guide

support.dell.com System Messages and Beep Codes C-1APPENDIX CSystem Messages and Beep CodesYour application programs, the operating system, and the co

C-2 Dell Inspiron 7500 System Reference and Troubleshooting GuideExtended RAM failed at off-set: nnnnExtended memory is not configured properly or has

support.dell.com System Messages and Beep Codes C-3Parity check 2 nnnnA parity error was found in the I/O bus at address nnnn.Call Dell for technical

C-4 Dell Inspiron 7500 System Reference and Troubleshooting GuideSystem Beep CodesWhen errors occur during the boot routine that cannot be reported on

support.dell.com System Messages and Beep Codes C-51-4-1-1 RAM failure on data bits nnnn of the low byte on the memory busRun the System Memory device

C-6 Dell Inspiron 7500 System Reference and Troubleshooting Guide

support.dell.com Regulatory Notices D-1APPENDIX DRegulatory NoticesElectromagnetic Interference (EMI) is any signal or emission, radiated in free spac

D-2 Dell Inspiron 7500 System Reference and Troubleshooting GuideInformation Technology Equipment (ITE), including peripherals, expansion cards, print

support.dell.com Regulatory Notices D-3Class AThis equipment has been tested and found to comply with the limits for a Class A digital device pursuant

xviLook and Listen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5Setup Options . . . . .

D-4 Dell Inspiron 7500 System Reference and Troubleshooting GuideThe REN is used to determine the quantity of devices that may be connected to the tel

support.dell.com Regulatory Notices D-5computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the

D-6 Dell Inspiron 7500 System Reference and Troubleshooting GuideThe following information is provided in compliance with IC regulations:Dell Computer

support.dell.com Regulatory Notices D-7EN 55022 Compliance (Czech Republic Only)VCCI Notice (Japan Only)Most Dell computer systems are classified by t

D-8 Dell Inspiron 7500 System Reference and Troubleshooting GuideFigure D-1. VCCI Class A ITE Regulatory Mark Class B ITEThis is a Class B product ba

support.dell.com Regulatory Notices D-9Class A Device Please note that this device has been approved for business purposes with regard to electromagne

D-10 Dell Inspiron 7500 System Reference and Troubleshooting GuidePolish Center for Testing and Certification Notice The equipment should draw power f

support.dell.com Regulatory Notices D-11• System komputerowy powinien znajdowaæ siê z dala od grzejników i Ÿróde³ ciep³a. Ponadto, nie nale¿y blokowaæ

D-12 Dell Inspiron 7500 System Reference and Troubleshooting GuideInformación para NOM (únicamente para México)La información siguiente se proporciona

support.dell.com Warranty, Return Policy, and Year 2000 Statement of Compliance E-1APPENDIX EWarranty, Return Policy, and Year 2000 Statement of Compl

xviiChapter 4 Installing System Software . . . . . . . . . . . . . . . . . . . . . 4-1Installing the Windows 98 Operating System. . . . . . . . . . .

E-2 Dell Inspiron 7500 System Reference and Troubleshooting Guiderisk of loss or damage during shipment. Dell will ship the repaired or replacement pr

support.dell.com Warranty, Return Policy, and Year 2000 Statement of Compliance E-3SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON HOW LONG

E-4 Dell Inspiron 7500 System Reference and Troubleshooting Guidefor portable computers are covered only during the initial one-year period of this wa

support.dell.com Warranty, Return Policy, and Year 2000 Statement of Compliance E-5General ProvisionsDELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BE

E-6 Dell Inspiron 7500 System Reference and Troubleshooting GuideTo return products, you must call Dell Customer Service to receive a Credit Return Au

support.dell.com Warranty, Return Policy, and Year 2000 Statement of Compliance E-7Despite a system's ability to pass the YMARK2000 test, actual

E-8 Dell Inspiron 7500 System Reference and Troubleshooting Guide

support.dell.com Index 1IndexAassistancetechnical, 5-1telephone numbers, 5-7warranty repair or credit, 5-4audio functionstroubleshooting, 3-29AutoTech

2 Dell Inspiron 7500 System Reference and Troubleshooting Guidedrivestroubleshooting, 3-4dropped or damaged computer, 3-12EECP-compatible devices, B-6

support.dell.com Index 3microphone, 1-3microprocessorabout, 1-1monitor (external)errors during POST, 3-23monitor connector, 1-2mouse, 1-2Nnotational c

xviiiAppendix A Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . A-1Appendix B Using the Setup Program . . . . . . . . . . . .

4 Dell Inspiron 7500 System Reference and Troubleshooting GuideSetup program (continued)Main menu options, B-2Power menu options, B-8Security menu opt

support.dell.com Index 5troubleshooting (continued)water damage, 3-10where to start, 3-1TSR programsabout, 3-7problems with, 3-8typographical conventi

6 Dell Inspiron 7500 System Reference and Troubleshooting Guide

xixAppendix E Warranty, Return Policy, and Year 2000Statement of Compliance . . . . . . . . . . . . . . . . . . . . . . .E-1Limited Three-Year Warrant

xxFigure D-1. VCCI Class A ITE Regulatory Mark . . . . . . . . . . . . . . . . . . . . . . . . . . D-8Figure D-2. VCCI Class B ITE Regulatory Mark . .

xxiFigure 1-1. Front View of the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3Figure 1-2. Back View of the Computer. . .

Notes, Notices, and CautionsThroughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These bloc

xxii

xxiiiTable 3-1. Boot Routine Indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6Table 3-2. Default IRQ Line Assignments

xxiv

support.dell.com Introduction 1-1CHAPTER 1IntroductionThis chapter provides information about the major hardware and software features of your compute

1-2 Dell Inspiron 7500 System Reference and Troubleshooting Guide128 or 256 KB of external static random-access memory (SRAM) level 2 (L2) cache, depe

support.dell.com Introduction 1-3• Universal Serial Bus (USB) capability, which provides a single connection point for multiple USB-compliant device

1-4 Dell Inspiron 7500 System Reference and Troubleshooting Guide• Display close/suspend button — When you close the display, this button activates st

support.dell.com Introduction 1-5NOTICE: Do not push objects into the air intake. Keep the opening free from dust and other foreign particles. When us

1-6 Dell Inspiron 7500 System Reference and Troubleshooting Guide• Serial port connector — Use the serial port connector to attach a serial device to

support.dell.com Introduction 1-7Software FeaturesIn addition to the operating system, the following software is included with your computer: • The Mi

vSafety InstructionsAs you use your computer, observe the following safety guidelines:• Do not attempt to service the computer yourself. Always follow

1-8 Dell Inspiron 7500 System Reference and Troubleshooting Guide• Advanced port replicator with a network interface controller (NIC)• Memory modules

support.dell.com Options and Upgrades 2-1CHAPTER 2Options and UpgradesThis chapter describes the installation procedures for the options and upgrades

2-2 Dell Inspiron 7500 System Reference and Troubleshooting GuideTo connect the AC adapter (with your computer turned either on or off), perform the f

support.dell.com Options and Upgrades 2-3b. Push the latch lock to the unlocked position, and slide the latch release in the direction of the arrow sh

2-4 Dell Inspiron 7500 System Reference and Troubleshooting GuideTo change a device in the MegaBay, perform the following steps:1. Save and close any

support.dell.com Options and Upgrades 2-5Installing a BatteryThis section describes how to install the main and the optional second lithium-ion batter

2-6 Dell Inspiron 7500 System Reference and Troubleshooting GuideAttaching the Composite TV-Out Adapter CableYour computer has a TV-out S-video connec

support.dell.com Options and Upgrades 2-7NOTE: If you are outside the U.S., you may need to change the Television Type setting in the Setup program. S

2-8 Dell Inspiron 7500 System Reference and Troubleshooting GuideCFigure 2-6. Removing the Internal Hard-Disk Drive4. Push the hard-disk drive forwar

support.dell.com Options and Upgrades 2-9Returning a Hard-Disk Drive to DellIf you need to return your hard-disk drive, you must ship it to Dell in it

vi• If you use an extension cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension cable does not

2-10 Dell Inspiron 7500 System Reference and Troubleshooting Guide3. Remove any installed batteries from the MegaBay and/or media bay. For instruction

support.dell.com Options and Upgrades 2-11Figure 2-9. Removing a Memory Module7. Install the new memory module(s) as shown in Figure 2-10:a. Align th

2-12 Dell Inspiron 7500 System Reference and Troubleshooting Guide12. Confirm that the system configuration information reflects the newly installed m

support.dell.com Options and Upgrades 2-135. At the MS-DOS prompt, type x:/, where x is the drive letter of your CD-ROM or DVD-ROM drive. Drive letter

2-14 Dell Inspiron 7500 System Reference and Troubleshooting Guide

support.dell.com Basic Troubleshooting 3-1CHAPTER 3Basic TroubleshootingThis chapter guides you through some initial checks and procedures that can so

3-2 Dell Inspiron 7500 System Reference and Troubleshooting GuideIf you were trying to install new hardware, double-check configuration settings and a

support.dell.com Basic Troubleshooting 3-3• Second battery or any other optional device installed in the media bay• Cables that connect external devic

3-4 Dell Inspiron 7500 System Reference and Troubleshooting GuideModemNOTICE: Connect the modem to an analog line only. Using a nonanalog line, such a

support.dell.com Basic Troubleshooting 3-5Windows 98 on your computer, you should already have virus-scanning software) to check for and remove any vi

vii• When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it

3-6 Dell Inspiron 7500 System Reference and Troubleshooting GuideNOTE: Before you begin any of the troubleshooting procedures, make sure the QuietBoot

support.dell.com Basic Troubleshooting 3-7To fix this problem, correct the appropriate options in the Setup program. See Appendix B, “Using the Setup

3-8 Dell Inspiron 7500 System Reference and Troubleshooting Guideread the installation instructions before running a program’s installation routine. I

support.dell.com Basic Troubleshooting 3-9result when other programs require use of all or part of the memory already occupied by these TSR programs.T

3-10 Dell Inspiron 7500 System Reference and Troubleshooting GuideTroubleshooting ProceduresThis section provides troubleshooting procedures for integ

support.dell.com Basic Troubleshooting 3-11CAUTION: Perform step 1 of the following procedure only after you are certain that it is safe to do so. If

3-12 Dell Inspiron 7500 System Reference and Troubleshooting Guide15. Does the computer work properly?Yes. The problem is resolved. No. If the compute

support.dell.com Basic Troubleshooting 3-13Troubleshooting a Power FailureOccasionally, you may experience a power failure in all or part of the compu

3-14 Dell Inspiron 7500 System Reference and Troubleshooting Guide9. Reseat (remove and reinstall) any installed batteries, and check the AC adapter c

support.dell.com Basic Troubleshooting 3-153. Press the power button. Does the computer turn on?Allow one minute for the computer to initialize its co

viiiFor comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer:• When setting up the computer for

3-16 Dell Inspiron 7500 System Reference and Troubleshooting GuideNo Power to a Part of the Computer If the power status indicator shows tha

support.dell.com Basic Troubleshooting 3-175. Remove and reinsert the diskette drive (or disconnect and reconnect the drive if used externally). Reboo

3-18 Dell Inspiron 7500 System Reference and Troubleshooting Guide5. Remove and reinsert the drive. Reboot the computer. Does the drive access indicat

support.dell.com Basic Troubleshooting 3-192. Reboot the computer. Does the drive access indicator blink during the boot routine, and does the drive b

3-20 Dell Inspiron 7500 System Reference and Troubleshooting Guide9. Call Dell for technical assistance. See Chapter 5, “Getting Help,” for instructio

support.dell.com Basic Troubleshooting 3-218. Turn off the computer and disconnect the external keyboard from the computer. 9. Turn on the computer. D

3-22 Dell Inspiron 7500 System Reference and Troubleshooting Guide8. Reboot the computer, and press <F2> when prompted to enter the Setup progra

support.dell.com Basic Troubleshooting 3-236. Turn on the computer. Is the display on?Allow one minute for the computer to initialize its components.Y

3-24 Dell Inspiron 7500 System Reference and Troubleshooting Guide2. Press the <Fn><F8> key combination on the integrated keyboard several

support.dell.com Basic Troubleshooting 3-25Troubleshooting the Serial and Parallel Ports This section provides a procedure for troublesho

ixWhen Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence ind

3-26 Dell Inspiron 7500 System Reference and Troubleshooting Guide4. Change the necessary statements in the start-up files.If the port problem is conf

support.dell.com Basic Troubleshooting 3-275. Run the parallel printer’s self-test.Does the self-test complete successfully?Yes. Go to step 6.No. The

3-28 Dell Inspiron 7500 System Reference and Troubleshooting GuideTroubleshooting the Infrared Port This section provides a procedure for troub

support.dell.com Basic Troubleshooting 3-292. Do the tests complete successfully?Yes. The controller is functioning properly. If the problem persists,

3-30 Dell Inspiron 7500 System Reference and Troubleshooting GuideThe Dell Diagnostics provides a series of menus and options from which you choose pa

support.dell.com Basic Troubleshooting 3-31For a quick check of your system, select Quickly Test All Devices. This option runs only the subtests that

3-32 Dell Inspiron 7500 System Reference and Troubleshooting GuideFigure 3-2. Dell Diagnostics Main Screen Do not be concerned if the Device Groups a

support.dell.com Basic Troubleshooting 3-33KeysKeys explains the functions of all the keystrokes that can be used in the Dell Diagnostics.Device Group

3-34 Dell Inspiron 7500 System Reference and Troubleshooting Guide

support.dell.com Installing System Software 4-1CHAPTER 4Installing System SoftwareThis document explains how to install/reinstall Dell device drivers

xYou can also take the following steps to prevent damage from electrostatic discharge (ESD):• When unpacking a static-sensitive component from its shi

4-2 Dell Inspiron 7500 System Reference and Troubleshooting Guide8. Label a blank, high-density diskette as instructed, insert the diskette into the d

support.dell.com Installing System Software 4-39. When prompted, be sure that the Yes, I want to restart my computer now radio button is selected, and

4-4 Dell Inspiron 7500 System Reference and Troubleshooting Guide5. In the Run dialog box, type x:\win98\touchpad\english\setup.exe, where x is the CD

support.dell.com Installing System Software 4-57. At the Welcome Screen, click Next>.The internal modem files are copied to your hard-disk drive.Th

4-6 Dell Inspiron 7500 System Reference and Troubleshooting Guide3. When the Microsoft Windows 98 Startup Menu appears, press the down-arrow

support.dell.com Installing System Software 4-76. Double-click the Windows folder, then double-click the System folder, and then right-click Paste.7.

4-8 Dell Inspiron 7500 System Reference and Troubleshooting GuideInstalling Drivers and Utilities for Windows NTThis section explains how to install/r

support.dell.com Installing System Software 4-9Installing the Video DriverThe video driver controls features such as video resolution and color palett

4-10 Dell Inspiron 7500 System Reference and Troubleshooting Guide4. In the Run dialog box, type x:\winnt\audio\setup.exe, where x is the DVD-ROM driv

support.dell.com Installing System Software 4-1113. Click OK at the dialog box regarding sensitive information.14. After the appropriate files are cop

xiPrefaceAbout This GuideThis guide is intended for anyone who uses a Dell portable computer. It can be used by both first-time and experienced comput

4-12 Dell Inspiron 7500 System Reference and Troubleshooting GuideInstalling the PC Card Configuration UtilityThe PC Card configuration utility allows

support.dell.com Installing System Software 4-13Installing the Internal Modem Driver (Optional)The modem driver allows you to customize the operation

4-14 Dell Inspiron 7500 System Reference and Troubleshooting Guide6. Left-click Copy Here.7. Double-click the 7500help icon to access the system Help.

support.dell.com Getting Help 5-1CHAPTER 5Getting HelpThis chapter describes the tools Dell provides to help you when you have a problem with your com

5-2 Dell Inspiron 7500 System Reference and Troubleshooting GuideHelp ToolsDell provides a number of tools to assist you. These tools are described in

support.dell.com Getting Help 5-3• Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user: anonymous, and use your e-mail address as your p

5-4 Dell Inspiron 7500 System Reference and Troubleshooting GuideAutomated Order-Status SystemYou can call this automated service to check on the stat

support.dell.com Getting Help 5-52. Include a copy of the invoice and a letter describing the reason for the return.3. Include a copy of the Diagnosti

5-6 Dell Inspiron 7500 System Reference and Troubleshooting GuideFigure 5-1. Diagnostics ChecklistName: _____________________________________________

support.dell.com Getting Help 5-7Dell Contact Numbers When you need to contact Dell, use the telephone numbers and codes provided