Dell PowerVault 136T Specifikace stáhnout pdf (Strana 9)

[email protected] (for Asian/Pacific countries only) 
l Electronic Information Service 
[email protected] 
AutoTech Service 
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers 
about their portable and desktop systems.  
When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. 
The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For 
the telephone number to call, see Dell Contact Numbers. 
TechFax Service 
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-
free for all kinds of technical information. 
Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax 
number you designate. For the TechFax telephone number to call, see Dell Contact Numbers. 
Automated Order-Status System 
You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information 
needed to locate and report on your order. For the telephone number to call, see Dell Contact Numbers. 
Technical Support Service 
Dell's industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell 
hardware. 
Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one 
toll-freecall,usuallyinlessthan10minutes.Whenyoucall,ourexpertscanrefertorecordskeptonyourDellsystemtobetterunderstandyour
particular question. Our technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.  
To contact Dell's technical support service, see Before You Call and then call the number for your country as listed in Dell Contact Numbers. 
Problems With Your Order 
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your 
invoice or packing slip handy when you call. For the telephone number to call, see Dell Contact Numbers. 
Product Information 
If you need information about additional products available from Dell, or if you would like to place an order, visit Dell's website at 
http://www.dell.com/. For the telephone number to call to speak to a sales specialist, see Dell Contact Numbers. 
Returning Items for Warranty Repair or Credit 
Prepare all items being returned, whether for repair or credit, as follows: 
1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. 
 
For the telephone number to call, see Dell Contact Numbers. 
 
2. Include a copy of the invoice and a letter describing the reason for the return.  
 
3. Include a copy of any error messages reported by the library.  
 
4. Include any accessories that belong with the item(s) being returned (such as power cables, software diskettes, and guides) if the return is for 
credit. 
 
5. Pack the equipment to be returned in the original (or equivalent) packing materials. 
 
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss 
during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted. 
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you. 
Before You Call 
If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the system. You may be asked to 
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