
support.dell.com Basic Troubleshooting 4-7
• Plug a telephone cable into the telephone jack (the jack with a telephone icon) on
the modem and listen for a dial tone.
• Try a different cable; if you are using a cable that is 10 feet or more in length, try a
shorter one.
• Low connection speeds can be caused by line noise. If you have persistent prob-
lems, contact your telephone company to check for data noise and imbalanced
lines.
• Refer to “Modem” in Chapter 6 for further troubleshooting informationModem” in Chapter 6 for further troubleshooting information.
Diskette Drives
If you have diskette drive problems, perform the following checks:
• Make sure the diskette is not write-protected if you are trying to copy data to it.
• Try a different diskette in the drive. If the new diskette works, the original one
may be defective.
• Check the settings on the Diskette Configuration submenu of the system setup
program as described in Appendix B, “System Setup Program.”Appendix B, “System Setup Program.”
• Run the Diskette device group as described in “Running the Dell Diagnostics”
found later in this chapter.
• Refer to “Drives” in Chapter 6 for further troubleshooting information.6 for further troubleshooting information.
CD-ROM Drives
If you have CD-ROM drive problems, perform the following checks.ks.
NOTE: Inconsistencies in the recording of CD-ROM media may cause some higher-M media may cause some higher-
speed CD-ROM drives to vibrate more than others. Such vibration and associated Such vibration and associated
noise do not indicate a defect in the drive or the CD. It should be noted that not all
media can be read by all drives.
• Double-click the My Computer icon, and check to see if the drive is recognized
by the system. Most of the common boot sector viruses cause the CD-ROM
drive to “disappear.” Use virus-scanning software Use virus-scanning software to check for and remove any
viruses.
• Clean the disc with a soft, lint-free cloth and isopropyl alcohol.
• Try another CD title.
• Enter the system setup program as described in Appendix B, “System Setup Pro-x B, “System Setup Pro-
gram,” and verify that Ty p e is set to Auto for the appropriate IDE drive option.
• Run the appropriate tests under the IDE Devices device group as described in
“Running the Dell Diagnostics” found later in this chapter.
• Refer to “CD-ROM OM Drives” in Chapter 6 for further troubleshooting information.
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