www.dell.com | support.dell.comDell™ XPS™ 210Owner’s ManualModel DCCY*Not present on certain computers.front panel door (push to open)power buttonpowe
10 Finding Information• How to set up my computer Setup Diagram• Service Tag and Express Service Code • Microsoft® Windows® Product Key LabelService T
100 SpecificationsControls and LightsPower control push buttonPower light green light — Blinking green in sleep state; solid green for power-on state.
Specifications 101System SetupOverviewUse system setup as follows: • To change the system configuration information after you add, change, or remove a
102 SpecificationsEntering System Setup1Turn on (or restart) your computer.2When the DELL logo appears, press <F2> immediately. NOTE: Keyboard
Specifications 103System Setup Options NOTE: Depending on your computer, BIOS version, and installed devices, the items listed in this section may no
104 SpecificationsUSB Controller Set to On (default) so that USB devices will be detected and supported in the operating system. The No Boot option en
Specifications 105Admin Password This option provides restricted access to the computer's system setup in the same way that access to the compute
106 SpecificationsBoot SequenceThis feature allows you to change the boot sequence for devices. NOTICE: If you modify any boot sequence settings, sav
Specifications 1074At the Boot Device Menu, use the up- and down-arrow keys or press the appropriate number on the keyboard to highlight the device th
108 SpecificationsClearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions locate
Specifications 109 NOTE: In you system setup (see "System Setup" on page 101), both system and administrator password options appear as Not
Finding Information 11• Solutions — Troubleshooting hints and tips, articles from technicians, online courses, and frequently asked questions• Communi
110 Specifications• To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or
Specifications 111Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for t
112 SpecificationsThese limits are designed to provide reasonable protection against harmful interference in a residential installation. However, ther
Specifications 113Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Lo
114 SpecificationsAustriaInternational Access Code: 900Website: support.euro.dell.comE-mail: [email protected]/Small Business S
Specifications 115BrazilInternational Access Code: 00Country Code: 55City Code: 51Website: www.dell.com/brE-mail: [email protected] Care
116 SpecificationsChile (Santiago)Country Code: 56City Code: 2Website: www.dell.com/clE-mail: [email protected] and Customer Supporttoll-fr
Specifications 117Colombia Website: www.dell.com/clE-mail: [email protected] Supporttoll-free: 1-800-915-5704Costa Rica Website: www.de
118 SpecificationsEcuador Website: www.dell.com/ecE-mail: [email protected] Support (calling from Quito)toll-free: 999-119-877-655-3355Ge
Specifications 119France (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comHome and S
12 Finding Information• How to reinstall my operating systemOperating System CDNOTE: The Operating System CD may be optional and may not ship with you
120 SpecificationsGreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comTechnical Support 00800-44 14 95 18Gold Service Tec
Specifications 121India E-mail: [email protected][email protected][email protected] Support1600338045a
122 SpecificationsItaly (Milan)International Access Code: 00Country Code: 39City Code: 02Website: support.euro.dell.comHome and Small BusinessTechnica
Specifications 123Japan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)to
124 SpecificationsLatin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax
Specifications 125MexicoInternational Access Code: 00Country Code: 52E-mail: [email protected] Support (TelMex)toll-free: 1-866-563-442
126 SpecificationsNorway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comTechnical Support for XPS815 35 043Techni
Specifications 127St. Lucia Website: www.dell.com/lcE-mail: [email protected] Supporttoll-free: 1-866-464-4352St. Vincent and the Grena
128 SpecificationsSouth Africa (Johannesburg)International Access Code:09/091Country Code: 27City Code: 11Website: support.euro.dell.comE-mail: dell_z
Specifications 129Switzerland (Geneva)International Access Code: 00Country Code: 41City Code: 22Website: support.euro.dell.comE-mail: Tech_support_cen
Setting Up and Using Your Computer 13Setting Up and Using Your ComputerFront and Back View of the ComputerFront View NOTE: The front panel door does
130 SpecificationsTurks and Caicos Islands Website: www.dell.com/tcE-mail: [email protected] Supporttoll-free: 1-877-441-4735U.K. (Brackn
Specifications 131U.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (
132 SpecificationsU.S. Virgin Islands E-mail: [email protected] Supporttoll-free: 1-877-702-4360Venezuela Website: www.dell.com/veE-mai
Index 133IndexAaudio. See soundBbatteryproblems, 33replacing, 94BIOS, 101boot sequence, 106changing, 106-107option settings, 106bootingto a USB device
134 Index134 IndexEnd User License Agreement, 9ergonomics information, 9error messagesdiagnostic lights, 49Ffloppy driveinstalling, 91removing, 89Hhar
Index 135Ooperating systemreinstalling, 12restoring, 56Operating System CD, 12Ppasswordclearing, 108jumper, 108PC Restore, 56PCI Express cardsinstalli
136 Index136 Indexsoundproblems, 46volume, 46speakerproblems, 46volume, 46specificationsaudio, 98computer information, 97connectors, 98controls and li
14 Setting Up and Using Your Computer1 CD/DVD drive eject buttonPress this button to eject a CD/DVD from the drive.2 CD/DVD drive-activity lightThe dr
Setting Up and Using Your Computer 15Back View1voltage selection switch See the safety instructions in the Product Information Guide for more informat
16 Setting Up and Using Your ComputerBack I/O Connectors12 4103 56711121314 981 link integrity light• Green — A good connection exists between a 10-Mb
Setting Up and Using Your Computer 17Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer.Se
18 Setting Up and Using Your ComputerConnecting a USB Printer NOTE: You can connect USB devices while the computer is turned on.1Complete the operati
Setting Up and Using Your Computer 19• MultiMediaCard (MMC)• Reduced size MMC• Memory Stick (MS/MS Pro/Duo Pro)For information on installing a Media C
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates
20 Setting Up and Using Your ComputerConnecting a TV (Optional) NOTE: To connect a TV to your computer, you must have a video card that has TV-out fu
Setting Up and Using Your Computer 21Network Setup WizardThe Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you thro
22 Setting Up and Using Your ComputerConnecting to the Internet NOTE: ISPs and ISP offerings vary by country.To connect to the Internet, you need a m
Setting Up and Using Your Computer 236Click the appropriate option under How do you want to connect to the Internet?, and then click Next. NOTE: If y
24 Setting Up and Using Your ComputerTo format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your comp
Setting Up and Using Your Computer 25Adjusting the Volume NOTE: When the speakers are muted, you do not hear the CD or DVD playing.1Click the Start b
26 Setting Up and Using Your Computer1Click the Start button, point to All Programs→ Roxio→ Creator Projects, and then click RecordNow Copy.2Under the
Setting Up and Using Your Computer 27DVD-Writable DrivesHelpful Tips• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only
28 Setting Up and Using Your ComputerPower ManagementThe Microsoft® Windows® XP power management features can reduce the amount of electricity your co
Setting Up and Using Your Computer 29Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of
Contents 3ContentsFinding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Setting Up and Using Your Computer . . . .
30 Setting Up and Using Your ComputerAdvanced TabThe Advanced tab allows you to:• Place the power options icon in the Windows taskbar for quick acce
Setting Up and Using Your Computer 31Enabling the QRT Feature in System SetupThe QRT drivers must be installed before this feature becomes active. The
32 Setting Up and Using Your ComputerTo determine if your computer is using Hyper-Threading technology:1Click the Start button, right-click My Compute
Solving Problems 33Solving ProblemsTroubleshooting TipsFollow these tips when you troubleshoot your computer:• If you added or removed a part before t
34 Solving ProblemsDrive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Prod
Solving Problems 35Problems writing to a CD/DVD-RW driveHard drive problemsE-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the
36 Solving ProblemsCHECK THE TELEPHONE LINE CONNECTION —CHECK THE TELEPHONE JACK —CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —USE A DIFFER
Solving Problems 37Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Prod
38 Solving ProblemsMedia Card Reader Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located
Solving Problems 39Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the P
4 ContentsIntel® Viiv™ Technology (Optional) . . . . . . . . . . . . . . . . . . . . . . . 30Using Intel® Viiv™ Quick Resume Technology (Optional)
40 Solving ProblemsA program stops respondingA program crashes repeatedly NOTE: Most software includes installation instructions in its documentation
Solving Problems 41Other software problemsMemory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instruct
42 Solving ProblemsMouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Prod
Solving Problems 43Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pr
44 Solving ProblemsPrinter Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pr
Solving Problems 45Scanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Pr
46 Solving ProblemsSound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located
Solving Problems 47No sound from headphonesVideo and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the saf
48 Solving ProblemsThe screen is difficult to readTEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with anot
Troubleshooting Tools 49Troubleshooting ToolsDiagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety ins
Contents 5Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 46No sound from speakers . . . . . . . . . . . . . . . . .
50 Troubleshooting ToolsA possible graphics card failure has occurred.• Reseat any installed graphics cards (see "Cards" on page 70).• If av
Troubleshooting Tools 51A possible expansion card failure has occurred.1Determine if a conflict exists by removing an expansion card (not a graphics c
52 Troubleshooting ToolsDell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in t
Troubleshooting Tools 53Dell Diagnostics Main MenuThe following tests can be run from the Dell Diagnostics Main Menu:For any problem encountered durin
54 Troubleshooting ToolsDriversWhat Is a Driver?A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices requir
Troubleshooting Tools 55Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for your Dell™ computer.
56 Troubleshooting ToolsIf Device Driver Rollback and manually reinstalling the driver do not resolve the problem, use System Restore to return your c
Troubleshooting Tools 57Restoring the Computer to an Earlier Operating State NOTICE: Before you restore the computer to an earlier operating state, s
58 Troubleshooting ToolsEnabling System RestoreIf you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is
Troubleshooting Tools 597Click Next.The System Restore screen appears and the computer restarts. 8After the computer restarts, click OK.Removing Dell
6 ContentsCards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70Drives. . . . . . . . . . . . . . . . . . . . . . .
60 Troubleshooting Tools
Removing and Installing Parts 61Removing and Installing PartsBefore You BeginThis chapter provides procedures for removing and installing the componen
62 Removing and Installing PartsBefore Working Inside Your ComputerUse the following safety guidelines to help protect your computer from potential da
Removing and Installing Parts 633Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to g
64 Removing and Installing PartsInside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instr
Removing and Installing Parts 65System Board Components243528101316182711915 1412924252322 21 201261978261730
66 Removing and Installing PartsMemoryYou can increase your computer memory by installing memory modules on the system board.Your computer supports un
Removing and Installing Parts 67The recommended memory configurations are:• A pair of matched memory modules installed in DIMM connectors 1 and 2 (whi
68 Removing and Installing PartsAddressing Memory With 4-GB ConfigurationsYour computer supports a maximum of 4 GB of memory when you use two 2-GB DIM
Removing and Installing Parts 695Align the notch on the bottom of the module with the crossbar in the connector. NOTICE: To avoid damage to the memor
Contents 7Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109Computer, Keyboard, and Monitor . . . . . . . . . . . .
70 Removing and Installing PartsRemoving Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions locat
Removing and Installing Parts 71If you are installing or replacing a PCI Express card, follow the procedures in the next section. If you are removing
72 Removing and Installing Parts5Prepare the card for installation.See the documentation that came with the card for information on configuring the ca
Removing and Installing Parts 7310Close the card retention door by snapping it into place. NOTICE: Do not route card cables over or behind the cards.
74 Removing and Installing PartsRemoving a PCI Express Card1Follow the procedures in "Before You Begin" on page 61.2If necessary, disconnect
Removing and Installing Parts 75Connecting Drive CablesWhen you install a drive, you connect two cables—a DC power cable and a data cable—or a single
76 Removing and Installing PartsConnecting and Disconnecting Drive CablesWhen connecting and disconnecting a serial ATA data cable, hold the cable by
Removing and Installing Parts 77 NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the c
78 Removing and Installing PartsInstalling a Hard Drive1Unpack the replacement hard drive, and prepare it for installation.2Check the documentation fo
Removing and Installing Parts 793Connect the power cable and hard-drive or SATA cable to the drive.4Check all connectors to be certain that they are p
8 Contents
80 Removing and Installing Parts6Align the drive screw holes with the screws projecting up on the heat sink holder. 7Firmly press on the blue tab on e
Removing and Installing Parts 81CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the P
82 Removing and Installing Parts5Disconnect the data cable from the system board connector. 6Disconnect the power cable and data cable from the back o
Removing and Installing Parts 83Installing a CD/DVD Drive1Unpack the drive and prepare it for installation.Check the documentation that accompanied th
84 Removing and Installing Parts4Gently position the drive until it clicks into place.5Check all cable connections, and fold cables out of the way to
Removing and Installing Parts 85Media Card ReaderFor information about using the Media Card Reader, see "Using a Media Card Reader (Optional)&quo
86 Removing and Installing Parts5Pull up on the drive release latch and slide the Media Card Reader towards the back of the computer, then lift to rem
Removing and Installing Parts 87Installing a Media Card Reader1Follow the procedures in "Before You Begin" on page 61.2Remove the Media Card
88 Removing and Installing Parts4Connect the interface cable to the back of the Media Card Reader and to the Media Card Reader connector on the system
Removing and Installing Parts 89Floppy Drive (Optional) CAUTION: Before you begin any of the procedures in this section, follow the safety instructio
Finding Information 9Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may
90 Removing and Installing Parts5Disconnect the interface cable from the system board (see "System Board Components" on page 65). NOTE: The
Removing and Installing Parts 91Installing a Floppy Drive NOTE: The interface cable is held in place by the metal drive bracket and does not need to
92 Removing and Installing Parts3Attach the interface cable to the system board (see "System Board Components" on page 65).4Check all cable
Removing and Installing Parts 93Modem CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
94 Removing and Installing Parts2Remove the existing modem:aRemove the modem cable from the RJ11 internal connector.bUse a small Phillips screwdriver
Removing and Installing Parts 953Remove the computer cover (see "Removing the Computer Cover" on page 62).4Locate the battery socket (see &q
96 Removing and Installing PartsReplacing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instr
Specifications 97SpecificationsProcessorProcessor typesIntel® Pentium® 4, Pentium® D, Celeron® D, Intel Core™ processor Level 2 (L2) cache1 MB for Pen
98 SpecificationsVideoType integrated Intel Graphics Media Accelerator X3000 or PCI Express x16 graphics expansion slotAudioType Internal 7.1 channel
Specifications 99USB 10-pin header for optional Media Card Reader (3.5 inch bay device) and two front-panel and six back-panel USB 2.0–compliant conne
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