
Troubleshooting 93
7
Troubleshooting
Upgrade
I backed up my 1.0 appliance, powered it off, deployed 1.0.1 and tried to restore my
database. The Plug-in is disabled. What do I do?
The 1.0 appliance must be unregistered before it is powered off. Follow the
supported upgrade procedure in this book for more details.
I backed up my 1.0 appliance, unregistered it, deployed 1.0.1 and registered it, and
then restored the database. An unknown error was displayed when I tried to start
the Plug-in Management Console in vSphere. What do I do?
Power off the 1.0.1 appliance and power on the 1.0 appliance. Follow the
supported upgrade procedure in this book for more details.
I unregistered my 1.0 appliance, backed up the database, deployed 1.0.1 and
registered it, and then restored the database. When I start the Plug-in Management
Console, I get a message that states the vCenter is not registered. The
Administration Portal has no registered vCenters displayed, and when I try to
register one I get an error message that says it is registered already. What do I do?
You must manually unregister the extension by accessing the vCenter
Managed Object browser. Then you must re-register the vCenter with the
Plug-in using the Administration Portal.
Common Questions
How do I test event settings by using OMSA to simulate a temperature hardware
fault?
To make sure that events are functioning correctly:
1
Navigate to
Alert Management
Platform Events
in the OMSA user
interface.
2
Select the
Enable Platform Event Filter Alerts
check box.
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