Dell SupportAssist Version 2.0 For OpenManage Essentials Servisní příručka Strana 1

Dell SupportAssist: Alert Policy This Dell Technical FAQ provides details on how SupportAssist processes alerts and automatically creates support case

10 Dell SupportAssist: Alert Policy | Revision A00 Table 3 Example of severity 2 event Example Description TrapId 2 EventId Severity AutoCase Tr

11 Dell SupportAssist: Alert Policy | Revision A00 Conclusion Dell SupportAssist is designed for customers that want to benefit from automation and

2 Dell SupportAssist: Alert Policy | Revision A00 Revisions Date Description August 2014 Initial release THIS TECHNICAL DOCUMENT IS FOR INFORMATI

3 Dell SupportAssist: Alert Policy | Revision A00 Table of contents Revisions ...

4 Dell SupportAssist: Alert Policy | Revision A00 Introduction Dell SupportAssist is a service capability that enables automated support from Dell b

5 Dell SupportAssist: Alert Policy | Revision A00 • On Dell PowerEdge servers, SupportAssist can monitor approximately 100 hardware fault events.Th

6 Dell SupportAssist: Alert Policy | Revision A00 What is the response time? A Service Request to open a support case with Dell is created by Suppor

7 Dell SupportAssist: Alert Policy | Revision A00 If you have minimal or no IT proficiency with systems management software, or if you do not have s

8 Dell SupportAssist: Alert Policy | Revision A00 FirstMatch() policies The FirstMatch() policies represent all hardware- related events. These even

9 Dell SupportAssist: Alert Policy | Revision A00 Valid duration values of the Occurs threshold are as follows: • Days: 0 to 365 • Hours: 0 to 23