
11 Dell SupportAssist: Alert Policy | Revision A00
Conclusion
Dell SupportAssist is designed for customers that want to benefit from automation and acceleration of
opening support cases and troubleshooting with Dell Technical Support, when potential hardware issues
arise. It is not a replacement for customer staff which has responsibility for systems management and
hardware uptime. Rather, it is a complementary resource to augment customers capabilities, especially for
customers that have choosen ProSupport or ProSupport Plus.
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