Dell SupportAssist Version 2.0 For OpenManage Essentials Servisní příručka stáhnout pdf (Strana 10)

10 Dell SupportAssist: Alert Policy | Revision A00

Table 3 Example of severity 2 event

Example

Description

TrapId

EventId

Severity

AutoCase

True

AlertThreshold

Occurs(10,0- 01:00:00)

DeltaSeverity

AlertDescription

The agent generates this notification to denote the change in InterConnect

Link Status. The notification contains information on the new ICL status.

The possible states are as follows:

1. NotEstablishted

2. LinkUp

3. LinkDown

4. LinkError

Severity 3 (informational)

A severity 3 or informational event may not require you to take action. These events can be characterized

as follows:

• Hardware issues t

hat have minimal impact on your access to applications or data

• Event

s which y

ou can easily workaround

• Erro

r recovery ev

ents

• Har

dware inventory c

hanges

• Sys

tem and d

evice setting changes

• Infr

equent self c

orrecting events such as disk media errors or single bit ECC

Aft

er a support case is created, the corresponding SupportAssist collection component is invoked on the

device to generate and upload the collection to Dell.

Note: For devices covered under the Dell Basic Support service agreement or with an expired agreement,

a support case is not created, but the collection component of SupportAssist is invoked and the

collection is uploaded to Dell when SupportAssist is configured correctly. The customer must also

choose to opt in for the collection component used during troubleshooting with Dell Technical Support.

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