Dell SupportAssist Version 2.0 For OpenManage Essentials Servisní příručka stáhnout pdf (Strana 9)

9 Dell SupportAssist: Alert Policy | Revision A00

Valid duration values of the Occurs threshold are as follows:

• Days: 0 t

o 365

• Hou

rs: 0 t

o 23

• Min

utes: 0 t

o 59

• Sec

onds: 0 t

o 59

Poli

ces which specify the Occurs() threshold instruct the SupportAssist server hosted by Dell to retain the

timestamp of each alert. With each new alert occurrence, the SupportAssist server evaluates if the number

of alerts within the duration exceeds the count, and if so, creates/appends the case. The timestamps are

discarded to ensure that the Occurs() threshold will not append the case until an entirely new set of alerts

are received which satisfy the criteria.

Severity 2 (warning)

Typically, Dell technical support monitors for events with a severity 2 (warning) and critical events that are

redundant.

A severity 2 (warning) event indicates that you should schedule time to address the issue. These events can

be characterized as follows:

• Hardware issues t

hat have limited impact on your access to applications or data

• Miss

ing devices

• Predictive events t

hat indicate that hardware is at risk of failing

• Redu

ndancy loss o

r degradation (typically 2 or less occurrences)

• Vio

lation of w

arning threshold values for sensors (fan, temperature, power, and so on). These items

typic

ally have threshold < 5 occurrences within a short time span.

• Events that r

esult in minor performance degradation in your applications or access to data

• Gre

ater than 5

occurrences (high frequency of occurrence within a short time span)

- Eve

nts in w

hich the system fails to complete a requested action (utilization > 80%)

- Netw

ork type of events

1 2 3 4 5 6 7 8 9 10 11

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