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8 Dell SupportAssist: Alert Policy | Revision A00
FirstMatch() policies
The FirstMatch() policies represent all hardware- related events. These events can be characterized as
follows:
Hardware issues that impact you from accessing applications or data
Hardware replacement is required
Your data has been lost or corrupted or is at an imminent risk of loss or corruption
Violation of critical threshold values for sensors (fan, temperature, power, and so on)
Table 1 Example of a policy file
Policy property
Description
Example
clientType
Type of client reporting the alert
OME
eventSourceType Source of the alert 1.3.6.1.4.1.674.10893.2.30
trapId
Trap identifier
1
Eventid Event identifier 226C
Severity Severity of the alert CRITICAL_EVENT
Description
Description of the alert
Physical Disk Failed
autoCase
Indicates if the alert should be processed
True
alertThreshold
Policy filter used when a case is created
FirstMatch()
deltaSeverity Severity code passed to Dell technical
support
3
Occurs(count,duration) policies
The duration argument of the Occurs threshold defines a relative time in days, hours, minutes, and
seconds and is formatted as dd- hh:mm:ss. The following are some examples of the Occurs threshold and
their descriptions.
Table 2 Examples of Occurs threshold
Description
Occurs (5,1- 00:00:00) Create/append a case if the alert occurs 5 or more times within the previous 1
day.
Occurs (3,0- 05:00:00) Create/append a case if the alert occurs 3 or more times within the previous 5
hours.
Occurs (8,1- 12:00:00) Create/append a case if the alert occurs 8 or more times within the previous day
and a half.
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