
8 Dell SupportAssist: Alert Policy | Revision A00
FirstMatch() policies
The FirstMatch() policies represent all hardware- related events. These events can be characterized as
follows:
• Hardware issues that impact you from accessing applications or data
• Hardware replacement is required
• Your data has been lost or corrupted or is at an imminent risk of loss or corruption
• Violation of critical threshold values for sensors (fan, temperature, power, and so on)
Table 1 Example of a policy file
Type of client reporting the alert
eventSourceType Source of the alert 1.3.6.1.4.1.674.10893.2.30
Eventid Event identifier 226C
Severity Severity of the alert CRITICAL_EVENT
Indicates if the alert should be processed
Policy filter used when a case is created
deltaSeverity Severity code passed to Dell technical
3
Occurs(count,duration) policies
The duration argument of the Occurs threshold defines a relative time in days, hours, minutes, and
seconds and is formatted as dd- hh:mm:ss. The following are some examples of the Occurs threshold and
their descriptions.
Table 2 Examples of Occurs threshold
Occurs (5,1- 00:00:00) Create/append a case if the alert occurs 5 or more times within the previous 1
Occurs (3,0- 05:00:00) Create/append a case if the alert occurs 3 or more times within the previous 5
Occurs (8,1- 12:00:00) Create/append a case if the alert occurs 8 or more times within the previous day
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